We are a research and consulting firm that specializes in user engagement and satisfaction. We focus on helping IT departments succeed through the active management of their users. Our experience as consultants and CIOs has also taught us that IT leaders are incredibly busy. This is where we strive to make our services incredibly easy and painless.
About Simon Chapleau
Both as a Gartner consultant for ten years and a CIO for four, Simon has helped several organizations build their IT services through the use of innovative tools and approaches. Simon has also applied these approaches himself, as the VP of IS for a manufacturer where he implemented an ERP and rebuilt the entire IT organization, which earned him the Octas of the ERP project of the year.
You can follow Simon's research on user engagement and satisfaction on our blog.